Shipping Policy

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Shipping Policy

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Waterworld Water Sports Shop – Tralee

Effective Date: [August 2025]
Last Updated: [January 2026]

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1. Overview

This Shipping Policy outlines how Waterworld Water Sports Shop (“we”, “our”, “us”) handles the delivery of online orders placed through our website.

If you have any questions about shipping, please contact us:

📧 Email: waterworldsport@gmail.com
📞 Phone: 087 670 6904
📍 Location: Tralee, Co. Kerry, Ireland

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2. Order Processing Time

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• Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

• Orders placed after business hours or on weekends will be processed on the next working day.

• During peak seasons (summer months), processing times may be slightly longer.

You will receive a confirmation email once your order has been dispatched.

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3. Delivery Within Ireland

We currently ship within the Republic of Ireland.

Estimated delivery times:

• Standard Delivery: 2–5 business days after dispatch

Delivery times are estimates and may vary depending on courier delays or seasonal demand.

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4. Shipping Costs

Shipping costs are calculated at checkout.

We may offer:

• Flat-rate shipping

• Free shipping over a specified order value (if applicable)

• In-store collection (if enabled on the website)

Any applicable shipping charges will be clearly displayed before completing your purchase.

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5. Click & Collect 

Click & Collect is available:

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• You will receive an email when your order is ready for collection.

• Please bring proof of purchase and identification when collecting.

• Orders must be collected within [Insert timeframe, e.g., 7 days].

 

Collection Location:
Waterworld Water Sports Shop
Tralee, Co. Kerry, Ireland

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6. Delays & Delivery Issues

While we aim to meet estimated delivery times, delays may occur due to:

• Courier service disruptions

• Severe weather conditions

• High seasonal demand

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Waterworld Water Sports Shop is not liable for delays caused by third-party courier services.

If your order has not arrived within the expected timeframe, please contact us at:

📧 waterworldsport@gmail.com
📞 087 670 6904

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7. Incorrect Address

Customers are responsible for providing accurate delivery details.

If an incorrect address is provided:

• We are not responsible for lost deliveries

• Additional shipping charges may apply for re-delivery

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8. Damaged or Missing Items

If your order arrives:

• Damaged

• Incomplete

• Incorrect

Please contact us within 48 hours of delivery with:

• Your order number

• Photos (if applicable)

We will arrange a replacement, repair, or refund in accordance with the Consumer Rights Act 2022.

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9. Risk & Ownership

Under Irish consumer law:

• Goods remain our responsibility until delivered to you.

• Once delivered, responsibility transfers to the customer.

If goods are lost in transit, we will resolve the issue with the courier and provide a suitable remedy.

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10. International Shipping

At this time, we do not offer international shipping outside Ireland unless otherwise stated on our website.