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Refund Policy

Waterworld Water Sports Shop – Tralee

Effective Date: [August 2025]
Last Updated: [January 2026]

1. Overview

This Refund Policy outlines your rights when purchasing from Waterworld Water Sports Shop, whether online or in-store.

This policy complies with:

  • Consumer Rights Act 2022 (Ireland)

  • EU Consumer Rights Directive

Nothing in this policy affects your statutory rights.

For assistance:

📧 Email: waterworldsport@gmail.com
📞 Phone: 087 670 6904

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2. Online Purchases (Distance Selling Rights)
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If you purchase from our website, you have the legal right to cancel your order within:

  • 14 days of receiving the goods

  • You then have a further 14 days to return the item

To cancel your order, you must notify us in writing by email within the 14-day period.

Refunds will be issued within 14 days of receiving the returned goods.

3. Swimwear & Hygiene Products (Important)

Due to hygiene and health protection reasons, special conditions apply to:

  • Swimsuits

  • Bikinis

  • Rash vests

  • Swim shorts

  • Wetsuits (where hygiene protection applies)

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Swimwear may only be refunded if:

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  • It is unworn and unwashed

  • All tags are attached

  • Hygiene seals are intact

  • It is returned in original packaging

Under Irish and EU law, sealed goods that are unsealed after delivery and are not suitable for return due to health protection or hygiene reasons may not be eligible for refund.

If hygiene seals are removed, we reserve the right to refuse a refund.

We recommend trying on swimwear over underwear.

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4. In-Store Purchases
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For purchases made in our Tralee shop:

There is no automatic legal right to a refund if you change your mind.

However, we may offer:

  • Exchange

  • Store credit

within [Insert timeframe, e.g., 14 days], provided:

  • The item is unused

  • Receipt is provided

  • Tags and hygiene seals remain intact

This does not affect your rights for faulty goods.

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5. Faulty, Damaged or Incorrect Items
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If your item is:

  • Faulty

  • Not as described

  • Not fit for purpose

  • Damaged on arrival

You are entitled to a remedy under Irish consumer law, which may include:

  • Repair

  • Replacement

  • Refund

Please contact us as soon as possible and provide:

  • Order number

  • Description of issue

  • Photos (if applicable)

6. Refund Method

Refunds will be issued:

  • To the original payment method

  • Within 14 days of receiving returned goods

  • Or within 14 days of agreeing a refund (for faulty goods)

Original delivery charges are refundable only if the entire order is returned or the item is faulty.

Customers are responsible for return postage costs unless the item is faulty or incorrect.

7. Items That Cannot Be Refunded

We cannot offer refunds on:

  • Gift cards

  • Personalised/customised items

  • Swimwear without hygiene protection intact

  • Items returned outside the legal cancellation period (unless faulty)

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account

  2. Contact your card provider

  3. Then contact us at waterworldsport@gmail.com

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9. How to Request a Refund
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To initiate a refund:

Email: waterworldsport@gmail.com
Phone: 087 670 6904

Please include:

  • Full name

  • Order number

  • Reason for return

Return Address:
Waterworld Water Sports Shop
Tralee, Co. Kerry, Ireland

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